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Project Overview
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HubSpot Services
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Hubspot Onboarding
Seamless setup and introduction to HubSpot for effective business use.
Service Hub Implementation
Implement HubSpot Service Hub for efficient customer support management.
Hubspot Integration
Integrate HubSpot with your existing systems for seamless workflows.
HubSpot for Bangladesh
HubSpot solutions tailored to the needs of Bangladeshi businesses.
Digital Services
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UI/UX Design
Design user-friendly and visually appealing websites that engage visitors.
Odoo ERP Implementation
Optimize workflows, boost efficiency, and enhance productivity with Odoo ERP.
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Pinkcube
- Hubspot & Stella Connect integration
Client
Pinkcube
Timeline
3 Weeks
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Hubspot Subscription
Marketing Hub Professional
Operation Hub Professional
Sales Hub Professional
Task
Hubspot & Stella Connect integration
Problem Statement
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No Native Integration
PinkCube faced challenges due to the lack of native integration between HubSpot and Stella Connect, resulting in manual data transfers that caused errors and delays. -
Inefficient Ticket Management
Manual handling of ticket closures and review requests slowed down operations, increasing the chance of missed follow-ups and incomplete data. -
Delayed Review Collection
Without automation, collecting client reviews after ticket closures was time-consuming, reducing customer engagement and timely feedback. -
No Native Integration
PinkCube faced challenges due to the lack of native integration between HubSpot and Stella Connect, resulting in manual data transfers that caused errors and delays. -
Inefficient Ticket Management
Manual handling of ticket closures and review requests slowed down operations, increasing the chance of missed follow-ups and incomplete data. -
Delayed Review Collection
Without automation, collecting client reviews after ticket closures was time-consuming, reducing customer engagement and timely feedback.
Our Solution
Custom REST App Development
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Seamless Integration of HubSpot and Stella Connect
We developed a custom REST app that enabled automatic data transfer between HubSpot and Stella Connect. This solution eliminated the need for manual data entry, reducing the chances of errors and delays.
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Real-Time Data Sync
The app facilitates real-time syncing of data between the two platforms, ensuring that all ticket and customer information is consistently updated without any manual intervention. This allows PinkCube’s team to operate more efficiently and accurately.
Scalable and Reliable
The custom app was designed to be scalable, ensuring it could handle PinkCube’s growing needs and handle increased data volume smoothly. The solution was also thoroughly tested for reliability to ensure consistent performance.
Custom REST App Development
Automated Workflow Integration
Triggering Webhooks for Ticket Closures
We set up automated workflows that trigger webhooks every time a ticket or call closes in HubSpot. These webhooks immediately send the relevant ticket and client details to Stella Connect, prompting review requests to be sent automatically.
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Streamlined Review Request Process
With this integration, PinkCube can now automatically send review requests upon ticket closure, streamlining the process and ensuring that clients are prompted for feedback at the right time, reducing delays in the collection process.
Error-Free and Timely
The automation removes the need for manual review requests, reducing the risk of errors and missed opportunities, while ensuring that the process remains timely and efficient.
Automated Workflow Integration
Real-Time Response Sync
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Hourly Sync for New Responses
We implemented an hourly sync that checks for new responses in Stella Connect. This ensures that any new client feedback or responses are promptly detected and processed without delay.
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Automatic Ticket Updates in HubSpot
Once new responses are detected, the app automatically updates the corresponding HubSpot tickets, ensuring that client feedback is reflected in the CRM system in real time.
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Improved Feedback Monitoring
This real-time syncing process enables PinkCube to monitor customer satisfaction more closely and take swift action based on feedback, improving their ability to address client concerns in a timely manner.
Real-Time Response Sync
Results
Seamless Integration
With the custom REST app in place, PinkCube now benefits from a fully automated integration between HubSpot and Stella Connect. Data moves between both platforms in real-time without manual intervention. This has completely removed the need for manual exports, reduced human error, and allowed their team to focus on customer service rather than data management.
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Faster Ticket Management
The automated workflows have transformed ticket management. As soon as a ticket or call closes in HubSpot, the system automatically triggers follow-up actions, ensuring quick review requests are sent out. This has sped up internal processes, reduced delays, and ensured no tickets or customer follow-ups are missed — making the team more responsive and efficient.
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Improved Customer Feedback Process
With real-time syncing of client responses from Stella Connect back to HubSpot, PinkCube now receives and updates customer feedback instantly. This has improved their ability to monitor customer satisfaction closely, take timely actions on client concerns, and generate better insights for continuous service improvements. The process has strengthened their customer relationship management and built higher trust with clients.
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