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Project Overview
HubSpot Services
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Hubspot Onboarding
Seamless setup and introduction to HubSpot for effective business use.
Service Hub Implementation
Implement HubSpot Service Hub for efficient customer support management.
Hubspot Integration
Integrate HubSpot with your existing systems for seamless workflows.
HubSpot for Bangladesh
HubSpot solutions tailored to the needs of Bangladeshi businesses.
Digital Services
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UI/UX Design
Design user-friendly and visually appealing websites that engage visitors.
Odoo ERP Implementation
Optimize workflows, boost efficiency, and enhance productivity with Odoo ERP.
Hubspot -
Customized Chatbot
For an Ecommerce Site
Pinkcube
Company
Pinkcube
Timeline
3 Weeks
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Hubspot Subscription
Marketing Hub Enterprise
Operation Hub Professional
Sales Hub Enterprise
Task
Hubspot - Customized Chatbot for better engagement
Problem Statement
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Limited Chatbot Functionality
PinkCube’s existing HubSpot chatbot lacked logic conditions and delay settings, limiting dynamic conversations and personalized messaging for their eCommerce customers. -
No Native Support for Message Scheduling
HubSpot’s default chatbot could not schedule messages or respond based on user actions and behavior, leading to missed opportunities for smarter engagement. -
Need for Dynamic Content
PinkCube needed the ability to send tailored messages and adjust chatbot responses dynamically based on real-time user inputs and predefined criteria, which was not possible with standard chatbot settings.
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Limited Chatbot Functionality
PinkCube’s existing HubSpot chatbot lacked logic conditions and delay settings, limiting dynamic conversations and personalized messaging for their eCommerce customers. -
No Native Support for Message Scheduling
HubSpot’s default chatbot could not schedule messages or respond based on user actions and behavior, leading to missed opportunities for smarter engagement. -
Need for Dynamic Content
PinkCube needed the ability to send tailored messages and adjust chatbot responses dynamically based on real-time user inputs and predefined criteria, which was not possible with standard chatbot settings.
Our Solution
Workflow-Based Chatbot Enhancement
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Integration with Custom Workflows
We integrated the HubSpot chatbot with customized workflows, ensuring that when a user initiated a conversation, they were automatically enrolled in a tailored workflow.
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Advanced Chat Interaction
This enhancement allowed us to go beyond the limitations of default chatbot settings, enabling dynamic chat interactions based on predefined criteria
Automation and Efficiency
The use of workflows improved automation, streamlining the chatbot's ability to manage conversations with minimal manual intervention.
Workflow-Based Chatbot Enhancement
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Logic Conditions and Delays
Adding Delay Triggers
We implemented multiple delay triggers within the workflows to ensure that chatbot responses were delivered at the optimal time.
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Logic-Based Messaging
By adding custom code actions, we ensured that the chatbot responded based on specific user behaviors and interactions, making conversations more personalized.
Tailored Interactions
These logic conditions ensured that the chatbot could send messages when it was most relevant to the user, driving better engagement.
Logic Conditions and Delays
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Dynamic Messaging with HUBDB
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Utilizing HUBDB for Dynamic Content
We leveraged HubSpot’s conversation API and HUBDB to dynamically adjust chatbot responses, allowing PinkCube to easily update and personalize messages.
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Personalization at Scale
This dynamic messaging capability enabled PinkCube to tailor messages for individual users based on real-time interactions, improving relevance and user experience.
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Greater Control for PinkCube
The HUBDB integration gave PinkCube complete control over their chatbot’s responses, allowing them to craft more engaging, personalized conversations without needing external tools.
Dynamic Messaging with HUBDB
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Results
Smarter Customer Conversations
PinkCube’s chatbot can now respond dynamically with logic-based conditions and timed delays, offering more personalized and engaging customer interactions.
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Improved User Experience
With custom workflows and dynamic messaging, users receive timely, relevant responses that feel more natural and helpful, enhancing their overall website experience.
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Increased Engagement and Satisfaction
The enhanced chatbot has led to higher customer engagement rates and better satisfaction, helping PinkCube build stronger relationships with their eCommerce audience.
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Hubspot - Customized Chatbot For an Ecommerce Site Pinkcube
The enhanced chatbot to increase customer engagement rates and better satisfaction, helping PinkCube build stronger relationships with their eCommerce audience.
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Professional Service
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Hubspot Custom Card to Manage Contact and Company Address Using Google Place API
A custom HubSpot card using the Google Places API was developed to streamline address management. Users can enter an address or postal code, select from real-time suggestions, and automatically fill in all relevant address fields. This solution enhances data accuracy, reduces manual input errors, and improves operational efficiency.
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Custom Integrations, React Module and Enhanced Data Synchronisation for Finance Solutions
A financial services company specialising in personalised finance solutions was experiencing challenges with their data systems. Working in collaboration with a leading provider of HubSpot solutions, renowned for expertise in marketing automation, CRM integration, and tailored financial services, the focus was on optimising data systems for improved efficiency and client satisfaction.
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B2C
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Format Phone Number Using Our Hubspot App
Struggled with inconsistent phone number formats in HubSpot, impacting communication and workflows. Our DevOps team developed a custom HubSpot app to automate phone number formatting, validate inputs, and integrate seamlessly into workflows. This solution reduced manual effort, improved data accuracy, and enhanced communication efficiency. It also scales to support future growth and ensures smooth integration with marketing tools.
Marketing Hub
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Hubspot Custom Card to Render/Create/Upload Azure File Folder.
The project aimed to address challenges related to fragmented file management, manual processes, and limited HubSpot integration. Files and folders were previously stored externally, causing inefficiencies in accessing and organizing data. Manual steps in file management slowed productivity, and existing tools lacked direct integration between HubSpot and Azure. This led to the creation of a custom HubSpot card that seamlessly integrated Azure file storage, enabling efficient file uploading, folder creation, and real-time data synchronization, enhancing overall workflow efficiency.
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