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Client Information
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HubSpot Services
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Hubspot Onboarding
Seamless setup and introduction to HubSpot for effective business use.
Service Hub Implementation
Implement HubSpot Service Hub for efficient customer support management.
Hubspot Integration
Integrate HubSpot with your existing systems for seamless workflows.
HubSpot for Bangladesh
HubSpot solutions tailored to the needs of Bangladeshi businesses.
Digital Services
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UI/UX Design
Design user-friendly and visually appealing websites that engage visitors.
Odoo ERP Implementation
Optimize workflows, boost efficiency, and enhance productivity with Odoo ERP.
Hubxpert Helped EMI
Work Faster
with a
Custom HubSpot-Intercom Integration
Client
EMI UAE
Timeline
3 Months
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HubSpot Subscription
Marketing Hub Professional
Sales Hub Professional
Service Hub Professional
Operations Hub Professional
CMS Hub Professional
Task
Custom Integration Between HubSpot and Intercom for a Leading B2C Ecommerce Company
Problem Statement
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Inefficient HubSpot Operations
EMI UAE's HubSpot system lacked optimisation, leading to inefficiencies in managing inquiries and leads. -
Need for Custom HubSpot-Intercom Integration
The company required an advanced, tailored integration between HubSpot and Intercom, surpassing the capabilities of the native integration. -
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Enhanced Lead and Customer Management
A system was needed to categorise leads efficiently and automate customer interactions for a better sales and service experience. -
Inefficient HubSpot Operations
EMI UAE's HubSpot system lacked optimisation, leading to inefficiencies in managing inquiries and leads. -
Need for Custom HubSpot-Intercom Integration
The company required an advanced, tailored integration between HubSpot and Intercom, surpassing the capabilities of the native integration. -
Enhanced Lead and Customer Management
A system was needed to categorise leads efficiently and automate customer interactions for a better sales and service experience.
Our Solution
HubSpot Audit and Optimisation
Lead and Inquiry Management System
We configured HubSpot to streamline the management of inquiries and leads, ensuring better organisation and tracking.
Custom Properties for Lead Categorisation
New properties were created in HubSpot to categorise leads effectively, enabling more precise sales and marketing efforts.
Dynamic Lead Workflows
A structured workflow was implemented to manage leads through different lifecycle stages, ensuring no opportunity was missed.
HubSpot Audit and Optimisation
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Custom HubSpot-Intercom Integration
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API Development for Real-Time Sync
We built a custom API to facilitate seamless communication between HubSpot and Intercom, ensuring real-time data exchange.
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Custom Functionalities Beyond Native Integration
Our API offered enhanced features, such as automated lead enrichment, customer history syncing, and smart segmentation.
Deployment on Google Cloud for Reliability
The API was rigorously tested and deployed on a Google Cloud server, ensuring stability and high performance.
Custom HubSpot-Intercom Integration
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Enhanced Customer Engagement and Automation
Automated Lead Nurturing Sequences
We implemented automated workflows that personalised customer interactions based on their inquiries and past behaviour.
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Personalised Customer Experience
With data flowing seamlessly between Intercom and HubSpot, EMI UAE could offer a more tailored experience to its customers.
Scalable System for Future Growth
The integration and automation framework ensured EMI UAE could handle more inquiries and leads efficiently without adding manual workload.
Enhanced Customer Engagement and Automation
Results
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Revolutionised System Efficiency
The advanced HubSpot-Intercom integration allowed EMI UAE to handle customer interactions more effectively, improving operational efficiency.
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Enhanced Efficiency and Scalability
Optimised processes allowed EMI UAE to manage a higher volume of leads and customers without compromising service quality.
Improved Lead Management and Customer Experience
With automated categorisation and real-time data syncing, EMI UAE could deliver a more personalised and efficient service to its customers.
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